Additional Information and Services


  • Net 30 day terms available upon receipt of completed credit application and credit approval, send your credit application directly to
  • To expedite this process, first order may require credit card payment
  • Custom orders, large orders may require a deposit or pre-payment


  • All pricing listed on the product pages is for blank product and is subject to change
  • For Decoration charges, minimums for logo placement, and additional pricing, please contact us or email us at

 SAMPLES / RETURNS - All shipped samples are yours to keep

  • Apparel samples are invoiced at first column less additional (A) discount. All other samples invoiced at first column less additional (C) discount (excluding golf falls) and can be used towards your order
  • If special exceptions and authorization is given for a return please contact prior to shipment for an RA number
  • Please provide a purchase order number and/or invoice number
  • We do not accept return of product that is not in its original packaging, imprinted, damaged or used

SHIPPING – All product is shipped:  F.O.B. Oakville, Ontario – ACI Head office

  • Blank Products: Ship within 2-3 business days via regular UPS Ground service, unless otherwise requested
  • Decorated Products: Refer to the specific decoration categories for lead time


  • We can provide multiple drop shipments service -  additional $9.00 (g) charge per location, plus freight


Thank you for your loyalty, support and partnership – ACI Corporate Team.